Articles on: Troubleshooting

Why can't I see a learner's results for an assignment?

If a learner says they have completed an assignment but you cannot see their results in your class report, it generally means that they are practising on an account that is not linked to your class. If you do see the learner's name on your class list, it may be that the learner is working on a duplicate account, which is not linked to your class.

The first step to resolving this is to find out which account the learner is actually using. You can do this by asking them to log into their account and telling you the Siyavula ID

Once you have the Siyavula ID, you can link the account to your class. You can also unlink the account which the learner is not using.

Updated on: 19/04/2023

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