• What to do if you've forgotten your password

  If you forget your password, it’s easy to reset it! If you can’t remember your password when you log in, click on the Forgot your password link. Reset your password with either: your mobile phone number your email address your Siyavula ID (https://storage.crisp.chat/users/helpdesk/website/a7fcef1ebe95b0Few readers

• Why can't I see a learner's results for an assignment?

  If a learner says they have completed an assignment but you cannot see their results in your class report, it generally means that they are practising on an account that is not linked to your class. If you do see the learner's name on your class list, it may be that the learner is working on a duplicate account, which is not linked to your class. The first step to resolving this is to find out which account the learner is actually using. You can do this by asking them to log into their accountFew readers